![]() Allow a moment for the driver to connect, then try the test tone again. ![]() While in the Audio Setup dialog window, go to the Audio Driver drop-down menu and select another available option (the options here will vary depending on the setup of the computer). ![]() Find the files named "PlogueEngine.log" and "PlogueEngine_圆4.log" and copy them to your desktop (*note: do not be concerned if you only have one of these files).Type the following location: ~/Library/Application Support/Makemusic/Finale /PlogueEngine.Choose Go > Go to Folder (from the Finder toolbar at the top of the screen).Save the report as an SPX file to your Desktop.When the System Information program opens, click File > Save.In the folder that appears, double-click the program named "System Information".From the Finder menu bar at the top of your screen, click Go > Utilities.If you do not get a test tone, please use the Submit a Request button at the top of the page to contact Customer Support and submit the following diagnostic files: SPX If you can hear the test tone after changing these settings, please select the Testing Document Setup Sound Settings button below to test document settings to ensure playback. ![]() You may also need to try different Sample Rates and Buffer Sizes to accommodate for your computers specific hardware. While in the Audio Setup dialog window ( MIDI/Audio > Device Setup > Audio Setup), use the Source drop-down menu to change the Output in Finale. ![]()
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